Rainbow Sandals has long touted its Signature Series sandals as coming with the “Rainbow® Guarantee.” On its website, Rainbow Sandals announces: “The Rainbow® Guarantee is for the lifetime of the sole. The sandals will be eligible for warranty until you have worn through anywhere on the top or bottom layer of the sole.”
Lifetime guarantees are a commitment made by a manufacturer to replace or repair a product during its lifetime. In the case of the Rainbow Guarantee, this is for the lifetime of the sandals’ soles. But we have reason to believe that Rainbow Sandals’ guarantee is not really for the lifetime of the sole. Our firm has seen an instance where Rainbow denies a warranty claims even during the lifetime of a sandal’s sole.
Rainbow Sandals’ flip-flops are not cheap. Some sandal models cost upwards of $70.00 or even $80.00 for a single pair. With prices this high, consumers expect a company to stand behind its product. Online, consumers complain that Rainbow Sandals uses a “non-guarantee policy” to deny warranty claims concerning manufacturing defects even if those claims are brought during the lifetime of the sandals’ soles.
On September 27, 2023, Kneupper & Covey filed a lawsuit on behalf of a consumer who had purchased a pair of flipflops from Rainbow Sandals. The lawsuit alleges that Rainbow Sandals violated state and federal warranty laws by refusing to repair or replace the consumer’s sandals during the lifetime of their soles. The consumer is seeking to bring the lawsuit as a class action on behalf of not only himself but also other consumers who purchased Rainbow Sandals that were advertised as coming with the “Rainbow Guarantee.”
Did you buy Rainbow Sandals? Did you pay a premium because you thought you were buying a quality product that the company would really stand behind for the lifetime of its soles? If so, the attorneys at Kneupper & Covey would love to speak with you about your experiences and options.
Someone from our firm will be in touch with you shortly.
Did you contact Rainbow Sandals during the lifetime of your sandals’ soles expecting to have them repaired or replaced only to have your warranty claim denied because of Rainbow Sandals’ non-guarantee policy? If so, the attorneys at Kneupper & Covey would love to speak with you about your experiences and options.
Someone from our firm will be in touch with you shortly.