If you’re having a problem with Apple Card, our attorneys may be able to help. Apple Card is a credit card program run by Goldman Sachs, an investment bank, under the Apple brand name. It can be used as a virtual credit card on the iPhone – but a lot of people have had complaints about it, so much so that Apple is moving to a new bank to operate it in a couple of years.
In fact, the problems got so bad that Apple and Goldman Sachs were ordered by a federal agency to pay a $25 million penalty after they were accused of engaging in deceptive practices towards consumers.
Those deceptive practices included misleading consumers to think that purchases would automatically be involved in the Apple Card Monthly Installments program and failing to investigate disputes from customers.
That’s a big deal because federal laws called the Truth In Lending Act and the Fair Credit Billing Act require credit card companies to investigate your disputes. If you dispute a transaction for fraud, for example, they have to actually do an investigation for any errors or fraud you report, and what you owe on a fraudulent transaction is limited if you report it quickly. The federal agency said that Apple and Goldman Sachs had ignored tens of thousands of disputes from their customers on Apple Card and just didn’t investigate them at all.
If you’ve had a problem you can’t resolve with Apple Card, you may need an attorney. If they failed to investigate a dispute you made to a charge, we may be able to help. Fill out our short questionnaire below to give us details on your situation.
What can an attorney do to help me if Apple Card refused to investigate?
We can use laws like the Fair Credit Billing Act to sue for violations of the law. And it’s important that one of the things you can win under that law is attorney’s fees, which means we can take these kinds of cases on a contingent fee. You can also get any damages, as well as a penalty by law of up to twice the amount of the charge.
What’s a contingent fee?
That’s when we only charge you if you win, and it comes out of whatever you won. So you don’t have to pay anything out of pocket, and if we don’t win your case, you don’t owe us a fee. Many state and federal laws have what’s called “fee shifting” for cases where the dollar amount is too small to hire an attorney. For example, if you lost a few thousand dollars to fraud and you disputed it, you’d never be able to pay an attorney out of pocket to sue. But a few thousand dollars is a big deal to a regular person, and so it’s important that they be able to fight back against big banks that don’t treat them well.
What if I have other problems with Apple Card?
We’re happy to investigate those as well. Our lawyers routinely handle cases against big banks and other financial companies. We have experience in small cases from just a few thousand dollars to cases worth tens of millions of dollars. That’s something unique about our firm as well: many other firms with top lawyers will only take on big money cases. We take on smaller value cases as well, and use the fee shifting laws to make big companies pay our fees instead of charging our clients up front.
What kind of results do you have in your lawsuits?
We take on bank dispute cases regularly, both for credit cards and debit cards. We recently recovered $695,000 for a client whose bank didn’t properly investigate a dispute. We’ve recovered over six figures in other cases as well. While those aren’t the typical result, and those numbers are before the clients’ fees to the attorneys, that tells you what can happen if a bank or credit card company ignores their duties under the law.
We’ve also handled class actions with great results as well. We recently recovered $12.5 million in a class action against a financial services company under federal racketeering laws.
If you think about how serious it can be if you have money stolen from your account – ruined credit, lost savings, being unable to pay your bills – it’s never ok for a bank to refuse to follow the law. And it’s important that the little guy fight back when a big corporation decides it can do whatever it wants, no matter what the law says.
What should I do if I think I might have a case?
Contact us using the form below to give us some information about what happened to you, or give us a call, and we’ll be in touch and let you know if we can handle the case.
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