If you’ve had a problem with SunPro Solar, you have legal rights. You may be able to sue—or you may have to go to arbitration—but either way, our lawyers can help you if you’re having issues with them. The company has racked up a number of Better Business Bureau complaints, and our lawyers are experienced with helping consumers who’ve been treated badly by solar installers.
The company that owns the “SunPro” brand is a company called Marc Jones Construction, LLC, which is now owned by ADT (the security company). They install home solar panels in a number of states across the country. But some consumers report that the company isn’t all it’s cracked up to be.
If you’ve gotten solar panels installed by SunPro and feel like you didn’t get what you were promised, Click Here to Submit Your Claim. We don’t charge to evaluate cases, and you may have a legal claim.
Based on BBB complaints and lawsuits, there are a few common problems people complain about with respect to SunPro:
1) Not as much money saved as promised. Some consumers have complained that they were promised big savings on their monthly electrical bill—but once the solar panels were installed, they never actually got them. If you’re thinking you’re going to save a few hundred bucks every month and you don’t, that’s a big difference—and you probably wouldn’t have gone to the trouble to install the panels on your roof in the first place.
2) Delays in installing the panels. Some consumers say that despite having a specific timeline promised when the solar panels would be on their roof, SunPro didn’t actually deliver. Some people have even reported that they were actually paying a monthly payment for the panels when they weren’t even on their house yet. Obviously that’s a big problem if it happens to you—you’d be paying both your electric bill and the bill for a nonexistent solar power system.
3) Panels that don’t actually work. Some SunPro Solar customers say that even after their panels are installed, they aren’t actually working. Just one example is a consumer who complained as follows to the BBB: “We had solar panels installed in April and still waiting for panels to be fully functional. We have paid 3 payments for panels that not operational. We have been put in hotel room, had to throw away groceries due to no power, the tesla battery burned up and caused power to go out and almost caused a fire. Finally get inspection that failed.”
If something like that happens, it’s not something minor—if you can’t even live in your house because the electricity is out, then you deserve compensation for it.
4) Spam calls. SunPro has actually been sued before for allegedly spamming people with phone calls. You might not even be a customer, but if you’re getting calls from them that won’t stop, there’s a federal law called the Telephone Consumer Protection Act that can impose hefty penalties for companies that do that. And many states have laws that prohibit that kind of spam telemarketing as well.
5) Damaged roof. Some customers have reported damage to the roof after SunPro Solar came out to install the panels—and that they couldn’t get the company to come back and fix it. One customer said: “We were also told a crew would fix the damaged roof the following week. No one showed up…” If your roof gets damaged during a solar panel installation, that’s negligence—and you have legal rights.
6) Charging cancellation fees with no contract. One customer reported that SunPro tried to charge him cancellation fees without even having a contract between the two of them: “About 2wks ago, SunPro rep Chase came and gave me an estimate on going solar. I never signed or agreed to anything. Had 2 more estimates done. I decided to go Tesla. Now they want $3000 to cancel.” A company can’t charge you fees like that if you haven’t signed anything—and trying to do that is a classic unfair business practice.
7) Panels positioned so they can’t charge. Some customers have reported that their panels were installed by SunPro improperly so they couldn’t actually get any sunlight (and so they didn’t work at all).
Our lawyers can help if you’ve had a problem with SunPro. We focus on consumer protection, and we’ve dealt with scammy solar companies before. There are numerous ways to sue one if they treat you badly as a consumer—most states have consumer protection laws that give consumers the right to sue to stop unfair or deceptive business practices. And most states also allow you to sue for fraud or other unlawful conduct. If a company promises you something and doesn’t deliver, that’s false advertising—and you can also sue for breach of warranty when a company claims its product will do something and won’t fix it.
If you’re having a problem with solar panels from SunPro Solar, Click Here to Submit Your Claim. We can take a look at your claim for no charge and see if we’ll be able to help.